Telecommunications designed its digital voice logger when one of its largest call center
clients requested an Automatic Voice Logger that would digitally record and archive all
calls. This client was receiving approximately 20,000 calls per day and required a quality
logger with instant voice retrieval.
After reviewing the
currently available products on the market, and finding them lacking a complete and
flexible set of features, TCG designed Voice Print. Voice Print is the only
open standard, PC based digital voice logger on the market today.
Voice Print will not
produce errors processing date data in connection with the year change from December 31,
1999 to January 1, 2000 when used with accurate date data in accordance with its
documentation and the recommendations and exceptions set forth in the Voice Print
Product Guide, provided all other products (e.g., other software, firmware and hardware)
used with it properly exchange date data with Voice Print. Voice Print will
recognize the Year 2000 as a leap year.
Voice Print Digital
Voice Logger runs under the Microsoft NT 4.0 Operating System. Voice Print is a 32
bit multi-tasking and multi-threaded application, which means that each channel and
function run independent of one another. If, for some reason, one of the processes fails,
it does not affect the rest of the processes. (For instance: If one channel has a problem,
the rest of the channels, database, archive and playback threads are unaffected and the
single channel can be reset without re-starting the system or upsetting the rest of the
Designed with High Security in Mind
The Voice Print
platform can be configured to be compliant with Class C2 Security as defined by the U.S.
Department of Defense, providing "discretionary" (need-to-know) protection
through the inclusion of Audit capabilities for accountability. Voice Print also
offers multiple login levels: Administration, Playback/Monitor and Monitor Only